A-TONE SUPPLEMENTS - Shipping Information
Email: customerservice@a-tone-supplements.com
Order Processing Times: Please allow 1-5 business days to process and dispatch your order. An order is considered dispatched when handed off to our shipping carrier and in transit to your selected address. During peak times, holidays, processing times may extend up to 7 business days.
Estimated Shipping Times: The estimated delivery time depends on factors, primarily your location. Estimated delivery times:
- Standard Shipping (USA): 1-4 Business Days
- Express Shipping (USA): 1-3 Business Days
- International Shipping (UK) 2-5 Business Days
- International Shipping (AUS) 2-5 Business Days
Note: During peak times and holidays, carriers may experience delays and unexpected customs delays for worldwide shipments may occur.
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Order Changes and Accurate Shipping Details: Customers are responsible for accurate shipping details. Inaccuracies may result in processing delays or order cancellation. Address issues will be emailed within 3 business days. If no response is received, we reserve the right to cancel your order.
If you notice an error in your shipping details, email us at customerservice@a-tone-supplements.com within 24 hours for potential changes.
Delayed Delivery: While we strive for timely delivery, circumstances beyond our control may cause delays. Courier disruptions or unforeseen issues may impact delivery times. We'll inform you promptly of any delays affecting your order.
A-TONE SUPPLEMENTS is not liable for delivery delays caused by external factors. We aim to keep you updated and provide assistance whenever possible.
Lost or Stolen Packages: Once handed to couriers, lost or stolen packages are beyond our control. If this occurs, contact us at customerservice@a-tone-supplements.com. We recommend filing a claim directly with the courier and will assist in the process.
While we're not responsible for lost or stolen packages, we'll do our best to assist you. If the package isn't found, we may offer a replacement depending on the situation.
In some cases, the courier may locate the package. If not found, filing a police report is recommended.
SHIPPING POLICY CHANGES: A-TONE SUPPLEMENTS reserves the right to modify this Shipping Policy without notice. Customers are responsible for reviewing the latest version before purchase.
By purchasing and using A-TONE SUPPLEMENTS products, customers accept this Shipping Policy and any modifications made.
Periodic review is encouraged for awareness of changes. Questions or concerns? Contact us – we're here to help!